Monday, January 2, 2012

Walmart of Oshkosh,Wi Vows To Be Coupon Friendly and Follow Corporate Policy

Finally Got a little head way with WALMART!! I called the walmart that I have had the most issues with and spoke to the MAIN store manager... Carlos Rodrigous.... I informed Carlos about the issues with his stores not accepting coupons on giftsets, at first he stated that coupons where only valid on non clearance items, I told him that that is in no way stated on implied in The CORPORATE POLICY. I then Discussed the refusal to provide overage. he said no we can only give what you pay, so I READ THE POLICY TO HIM.. I informed him that I had shopped in various locations in the fox valley and his was the only one to my Knowledge NOT COMPLYING with CORPORATE Policy. He was Very Courteous. Apologized sincerely and gave me his guarantee that the cashiers and CSMs would Receive a Vigorous Education On THE CORPORATE POLICY. I suggested Printing the policy and posting it at EVERY register To avoid confusion in the future. I hope he does this as I truly believe its the best way to ensure Compliance. He also Offered me reimbursement on the Overage I did not receive "to ensure he did whatever possible to ensure my happiness and keep me as a Valued customer". I am VERY pleased with our Conversation and hopeful that within a couple weeks WE COUPONERS might get the respect we deserve :) I will keep you posted.. If you have issues with your local store, TRY THIS APPROACH!! It may help to make walmart as coupon friendly as their ads state they are!! My hopes are , if this goes well I will start reposting walmart matchups in the coming weeks!

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